Shipping & Delivery

Last updated: [Fill in Date]

## Order Processing
All orders placed with {{ shop.name }} are processed within 1–3 business days, excluding weekends and public holidays. Business days are Monday to Friday. We do not ship or process orders on bank holidays.
Once your order is packed and dispatched, you will receive a shipping confirmation email with a tracking number.

## Shipping Methods & Delivery Times
We offer two shipping options for eligible destinations:
- Standard Shipping: Estimated delivery 3–7 business days after dispatch.
- Express Shipping: Estimated delivery 1–3 business days after dispatch.

Delivery times are estimates only and are not guaranteed. Delays may occur due to courier disruptions, customs clearance, weather or high seasonal volumes.

## Shipping Rates & Free Shipping
Shipping fees are calculated at checkout based on destination and weight.
Orders that meet our minimum order threshold qualify for free Standard Shipping. Free shipping applies only to Standard service and does not cover Express upgrades.

## International Shipping, Duties and Taxes
{{ shop.name }} ships to multiple countries around the world.
For international orders: Import duties, customs fees, VAT and local taxes are **the responsibility of the customer**. These charges are not included in your checkout payment.
Customs clearance procedures may extend delivery timelines. We cannot predict or control customs delays.

## Tracking Your Parcel
You can track your shipment using the tracking link sent to your email. If tracking shows no update for 5 consecutive business days, please contact us for support.

## Lost, Stolen or Damaged Parcels
- Lost parcel: We will open an investigation with the courier after the courier’s waiting period.
- Damaged parcel: You must provide clear photos of the outer packaging and damaged goods within 48 hours of delivery.
- Stolen parcel: If tracking shows “delivered” but you have not received it, please check with neighbours, building management or your local courier depot first.

## Address Responsibility
Please ensure your shipping address is complete and accurate before completing payment. {{ shop.name }} is not liable for failed delivery caused by incorrect, incomplete or abandoned addresses. Redelivery or address correction fees may apply.

## Prohibited Items
We reserve the right to cancel or refuse shipment for items restricted by local courier and customs rules.

## Contact
If you have any questions about shipping, please contact us via the contact page on {{ shop.domain }}.